Frequently Asked Questions
Can I stop by the Joseph Camp Studios and shop or pick up my purchased piece?
In order to protect the creative environment of our studio practice, Studio visits are by appointment only.
To schedule an appointment, email joseph@josephcamp.com or call (901) 596-7365.
What is the COST OF SHIPPING?
The customer is responsible for the cost of shipping. The cost of shipping is included in the item price. International customs and import fees and taxes are also the responsibility of the buyer/collector. These extra customs fees and import taxes are separate from final sales prices of the Joseph Camp website. The customer is fully responsible for these costs.
What is your policy on Shipping and Delivery?
Once an order is placed and paid for in full, It is our policy to package and ship the item/s within the standard 3-5 days. Due to the nature of shipping original artwork, expedited shipping can be costly and will incur additional costs. Note, due to unforseen complications with packaging and transport related obstacles, It is our policy that you allow up to 7-10 days for your item to be shipped. Also, allow a maximum of 2-3 weeks for the package to arrive from the time of the order being completed. We will notify you of your order status during this time. We Thank You for your patience.
Is International Shipping Available?
Yes, International shipping is available. However, we are not responsible for import/export taxes or customs fees. Taxes and fees for all required shipping methods are the responsibility of the buyer/collector. Check your country's shipping, import, customs and trade policies for more information.
What's Joseph Camp Studio's 7-Day Return Policy?
Joseph Camp is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve receive an original artwork or open edition print, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The 7-Day money-back guarantee is NOT applicable to the following final sale items:
Who Pays For Return Shipping Costs?
We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs.
If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.
How do i return an original artwork?
Please thoroughly read and understand our policies before making your decisions about returns.
Returning original works of art require special materials and procedures which may incur expenses.
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Joseph Camp and are not fully satisfied, you have:
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please call 901-596-7365 between the hours of 9:00 AM – 6:00 PM CST Monday through Saturday or email joseph@josephcamp.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Saatchi's Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Email joseph@josephcamp.com to complete the return process.
Once the piece safely reaches the artist, Joseph Camp Studios will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information--PLEASE READ.
Step 1 – Within seven (7) days of your merchandise delivery date, please call 901-596-7365 between the hours of 9:00 AM – 6:00 PM CST Monday through Saturday or email joseph@josephcamp.com to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to joseph@josephcamp.com
Step 4 - A Joseph Camp Studios support representative will contact you to discuss next steps.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a contact form.
How do we use your information?We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect your information?
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
In order to protect the creative environment of our studio practice, Studio visits are by appointment only.
To schedule an appointment, email joseph@josephcamp.com or call (901) 596-7365.
What is the COST OF SHIPPING?
The customer is responsible for the cost of shipping. The cost of shipping is included in the item price. International customs and import fees and taxes are also the responsibility of the buyer/collector. These extra customs fees and import taxes are separate from final sales prices of the Joseph Camp website. The customer is fully responsible for these costs.
What is your policy on Shipping and Delivery?
Once an order is placed and paid for in full, It is our policy to package and ship the item/s within the standard 3-5 days. Due to the nature of shipping original artwork, expedited shipping can be costly and will incur additional costs. Note, due to unforseen complications with packaging and transport related obstacles, It is our policy that you allow up to 7-10 days for your item to be shipped. Also, allow a maximum of 2-3 weeks for the package to arrive from the time of the order being completed. We will notify you of your order status during this time. We Thank You for your patience.
Is International Shipping Available?
Yes, International shipping is available. However, we are not responsible for import/export taxes or customs fees. Taxes and fees for all required shipping methods are the responsibility of the buyer/collector. Check your country's shipping, import, customs and trade policies for more information.
What's Joseph Camp Studio's 7-Day Return Policy?
Joseph Camp is committed to ensuring the 100% satisfaction of our art collectors! That's why once you’ve receive an original artwork or open edition print, we'll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The 7-Day money-back guarantee is NOT applicable to the following final sale items:
- Framed/Matted Open Edition Prints
- Limited Edition Works
- Special Collection Works
Who Pays For Return Shipping Costs?
We examine all returns on a case-by-case basis in order to determine who is responsible for paying all costs (shipping and customs) required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs.
If we conclude that the artist misrepresented the work (either in the photograph or in the description), failed to disclose important information about the work, or if the artwork was damaged as a result of poor packaging, the collector will not be responsible for shipping costs.
How do i return an original artwork?
Please thoroughly read and understand our policies before making your decisions about returns.
Returning original works of art require special materials and procedures which may incur expenses.
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Joseph Camp and are not fully satisfied, you have:
- Seven (7) days to contact us about your intent to return the work
- Three (3) days from the day you contacted us to ship out the artwork. ***Do not ship the artwork before contacting us; you must first contact us.***
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please call 901-596-7365 between the hours of 9:00 AM – 6:00 PM CST Monday through Saturday or email joseph@josephcamp.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Saatchi's Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Email joseph@josephcamp.com to complete the return process.
Once the piece safely reaches the artist, Joseph Camp Studios will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information--PLEASE READ.
- Additional shipping fees may apply for international returns.
Step 1 – Within seven (7) days of your merchandise delivery date, please call 901-596-7365 between the hours of 9:00 AM – 6:00 PM CST Monday through Saturday or email joseph@josephcamp.com to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to joseph@josephcamp.com
Step 4 - A Joseph Camp Studios support representative will contact you to discuss next steps.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a contact form.
How do we use your information?We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
- We do not use vulnerability scanning and/or scanning to PCI standards.
- We only provide articles and information. We never ask for credit card numbers.
- We use regular Malware Scanning.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
If users disable cookies in their browser:
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
saatchi_art_packaging_guidelines.pdf |